Maintenance

Cloud Amber offers a number of different support arrangements for our systems.

Bronze Support

Silver Support

Gold Support

  • Access http://improve.cloudamber.com to log all faults ...or...
  • Email productsupport@cloudamber.com with the fault details ...or...
  • Use of dedicated helpline
  • Direct liaison with 3rd party suppliers to resolve issues
  • Support throughout all hours (24 hours per day, 365 days per year)
  • Critical Fault Fix / Response = 8 hours / 4 hours
  • Non-Critical Fault Fix / Response = 24 hours / 8 hours

Amber Support

  • Access http://improve.cloudamber.com to log all faults ...or...
  • Email productsupport@cloudamber.com with the fault details ...or...
  • Use of dedicated helpline
  • Direct liaison with 3rd party suppliers to resolve issues
  • Support throughout all hours (24 hours per day, 365 days per year)
  • Critical Fault Fix / Response = 2 hours / 1 hours
  • Non-Critical Fault Fix / Response = 8 hours / 4 hours

Most of our systems fall in to the Bronze support category. Please contact us if any clarification is required regarding the level of support offered or wish to discuss upgrading the support level in the short or long term. Our Software Maintenance Document (available on the user group portal) may also help in understanding all of the options.

QF01 Software Maintenance Agreement (PDF, 1.7MB)

Contact The Team

Give us a ring, email, skype or send us a message to find out more. All our details are on the contact page.

Arrangements at a Glance

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User Group Portal

Product release schedules, announcements, minutes, actions, message forum, Wiki and on-line document library, free to all users: http://usergroup.cloudamber.com